Frequently Asked Questions
View all FAQs below
[vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][tbay_title_heading title=”FAQs” buttons=”btn-default btn-outline” buttons2=”btn-default btn-outline” subtitle=”we’re here to help” el_class=”no-bg-title”][vc_toggle title=”Q1. Where do you deliver the sofa?” style=”arrow” open=”true”]We deliver throughout London and the Home Counties in UK.  For any other addresses on the UK mainland we can deliver via a dedicated carrier. If you live abroad we can arrange for your products to be shipped. Please speak to a member of our sales team to arrange a quote[/vc_toggle][vc_toggle title=”Q2. When will the furniture be installed/assembled ?” style=”arrow”]Once an order is placed, our manufacturing team will start processing your order, this could take anywhere from 4 to 6 weeks.[/vc_toggle][vc_toggle title=”Q3. Will the colour/polish be exactly the same as it appears on the Image?” style=”arrow”]Yes[/vc_toggle][vc_toggle title=”Q4. Where can I see your furniture in person?” style=”arrow”]We are working on getting a showroom right now, please bare with us.[/vc_toggle][vc_toggle title=”Q5.What if I need help deciding what could work in my space?” style=”arrow”]You can always email/ring us for any advice regarding choosing the right piece for you and your family.[/vc_toggle][vc_toggle title=”Q6. Do you have any items in stock for immediate delivery?” style=”arrow”]All our orders are made to order and this process could take 4 to 6 weeks.[/vc_toggle][vc_toggle title=”Q7. Can the furniture be customized?” style=”arrow”]We will be working on a new application where a customer would be able to design there own sofa with full customization options i.e. Style, Fabric, Size, Legs.[/vc_toggle][vc_toggle title=”Q8. In products where it says “Solid Wood“, does it mean 100 % solid wood?” style=”arrow”]Yes all the wood that is used to make our sofas are solid.[/vc_toggle][vc_toggle title=”Q9. How will I know if my furniture will fit through my door?” style=”arrow”]Our delivery drivers specialize in delivering bulky items to customers. They will be sure to find a way to place your item in the room of your choice.[/vc_toggle][vc_toggle title=”Q10. Do you refurbish furniture as well?” style=”arrow”]No, all our sofas are brand new.[/vc_toggle][vc_toggle title=”Q11. How much is shipping?” style=”arrow”]We are providing a free shipping offer for all products live on sofasUk.[/vc_toggle][vc_toggle title=”Q12. Will I be charged for the full total at time I place order or when it ships?” style=”arrow”]We always charge full price at the stage of the order.[/vc_toggle][vc_toggle title=”Q13. Where do you ship?” style=”arrow”]We are currently delivering main land UK only.[/vc_toggle][vc_toggle title=”Q14. Will the delivery team take away my old sofa?” style=”arrow”]We are sorry to inform you that we are offering any kind of exchange offer as of now. We will notify you through the mail or SMS notification if in case of any offer we provide to customers in the future.[/vc_toggle][vc_toggle title=”Q15. What do I do if my furniture is damaged during shipping?” style=”arrow”]Our delivery driver will be there to assess the situation and if the sofa is damaged. We will replace it free of charge.[/vc_toggle][vc_toggle title=”Q16. What do I do if my furniture does not fit during delivery?” style=”arrow”]We always advise to make sure you have measured the space where you want to place the sofa, all our sofas are described with measurements.[/vc_toggle][vc_toggle title=”Q17. How long does delivery take once my order has shipped?” style=”arrow”]We would like to inform you that one or two days once the item has been shipped from warehouse.[/vc_toggle][vc_toggle title=”Q18. Can I set a specific delivery date & time?” style=”arrow”]Yes once order is ready our delivery team will contact you to book in your delivery slot with your convenient time.[/vc_toggle][vc_toggle title=”Q19. Will everything ship at the same time?” style=”arrow”]Yes.[/vc_toggle][vc_toggle title=”Q20. How do I check the status of my order?” style=”arrow”]You can always contact us on, we do advise it can take between 4 to 6 weeks.[/vc_toggle][vc_toggle title=”Q21. I need to cancel my order, what can I do ?” style=”arrow”]All orders are eligible for 7days pre cancellation period, after the 7 day period is over, we can only offer 50% refund as work on your order would have already started.[/vc_toggle][vc_toggle title=”Q22. I haven’t received my refund, who do I contact?” style=”arrow”]A refund could possibly take 3 to 5 working days. If after 5 days no refunds has been received, you can always contact our team on[/vc_toggle][vc_toggle title=”Q23. I requested a return/ pick up, but haven’t heard from the shipping company?” style=”arrow”]Every customer has 7 days if they are not happy with their product, the delivery team issue contact you before picking up the item, if the item is undamaged, it will be the customer responsibility to cover any costs to return.[/vc_toggle][vc_toggle title=”Q24. How long does a repair take?” style=”arrow”]It all depends on the damage, if it is a small repair we could send a repair worker, or have it recalled to the workshop.. this could take from 2 to 3 week.[/vc_toggle][vc_toggle title=”Q25. I need to change my order, can I still do that?” style=”arrow”]If it has been passed the 7 day pre cancellation period, we cannot amend your order.[/vc_toggle][vc_toggle title=”Q26. What types of payment do you accept?” style=”arrow”]Please send us any pictures you may not be happy about, we will try sending a repair worker to fix the issue, if we cannot fix the issue at your premise, we will recall the item and get it repaired at our workshop.[/vc_toggle][vc_toggle title=”Q27. Do you offer discounts to the trade?” style=”arrow”]Yes we do, please contact us on for more information[/vc_toggle][vc_toggle title=”Q28. What would be product warranty period for product ?” style=”arrow”]We are giving 12 months of the warranty period to our customers.[/vc_toggle][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row css=”.vc_custom_1510196070513{margin-top: 50px !important;}” el_class=”still-ques”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][tbay_title_heading title=”Still question?” buttons=”btn-default btn-outline” buttons2=”btn-default btn-outline”][vc_column_text]Get in touch with us by filling out this form. we will be happy to assist you![/vc_column_text]

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